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Case Study, Pixel Noir Studio Client

Lotus Touch

Thai massage in a private practice in Wolvertem, next to Meise. From zero online presence to a Studio site fully managed from a phone.

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lotustouch.be
Lotus Touch
Année
2026
Rôle
Studio site, bookings, SMS reminders, multilingual
Secteur
Wellness, Thai massage practice, Wolvertem

Lotus Touch works solo. A Thai masseuse who welcomes her clients in her private practice in Wolvertem, next to Meise. At the start: no online presence at all, everything went through phone calls. No site, no public calendar, no way for a new client to book without calling. We shipped her a Studio site in purple and gold with online bookings, automatic SMS reminders, and a calendar she manages entirely from her phone.

The problem

Lotus Touch had zero online presence. Every booking went through phone calls, which meant picking up during a massage, or calling back late at night.

No way for a new client to discover the offer, see prices, or book without having to dare to call a stranger.

Multilingual communication handled case by case (FR, NL, sometimes EN), no image consistency.

Changing a price, adding a promo, closing a day: required calling us or waiting for a dev. Unacceptable for a service that changes every month.

The approach

  1. 01Custom Studio site in purple and gold, a palette that matches the Thai/spa world and stands out from competitor sites (often neutral or too blue).
  2. 02Built-in booking module: time slot, massage type, duration, payment or simple booking depending on the case.
  3. 03Automatic SMS reminders 24h before the appointment. The client gets the reminder without her having to think about it.
  4. 04100% mobile control: she changes her hours, prices, promos from her phone, between appointments. No call to us, no dependency.
  5. 05Multilingual site FR/NL/EN consistent with her real customer base from the Brussels periphery.

What we solved

Total content autonomy

Year-end promo, rate change, holiday closure: she manages everything from her phone, in a few taps. No email to the dev, no waiting.

Booking without a phone call

A new client can discover the offer, see availability and book at 11pm on a Tuesday without waking anyone. The appointment lands directly in her calendar.

Consistent multilingual

FR/NL/EN with adapted content, no Google Translate. She no longer translates on the fly over the phone depending on the client's origin.

The appointment reminds itself

An SMS goes out automatically 24h before every appointment. Nothing to launch, nothing to write down: it goes out even when she is with a client.

Results

  • Local search visibility that we handle for her: the site comes up on massage searches in Meise and Wolvertem
  • Online presence where there was none
  • Bookings possible 24/7 without a phone call
  • Multilingual FR/NL/EN site aligned with her real customer base
  • Full autonomy: she changes prices, hours, promos from her phone
  • Automatic SMS reminders that eliminate forgetting without mental load

Working solo and every call interrupts you?

We can build you a Studio site that takes the bookings, sends the reminders and that you manage from your phone. Let's talk.